If you are unsatisfied with your FITSOK purchase contact us for a return authorization number (RA#). Returns within 15 days of delivery are eligible for exchange, credit or refund. Returns over 15 days but less than 30 days from delivery date will be eligible for exchange or credit only. After 30 days from delivery date FITSOK will not accept socks for return.
FITSOK does not accept returns on damaged socks after 30 days from delivery due to the fact that we cannot control the handling or misuse of the socks. Improper sock size, improper washing, poor fitting footwear, biomechanical (i.e. bunions, excessively dry skin, etc.) and hygiene issues (i.e. long toe-nails), as well as wearing the socks for uses other than those intended in their original design are all factors that will damage the socks and accelerate poor wear.
To request a return authorization number (RA#), contact FITSOK at firstname.lastname@example.org with your order number and the items you wish to return. No items will be accepted without an RA#. Once you have secured your RA# please send your return to:
PO BOX 784
CHANHASSEN, MN 55317
Please keep a tracking number to ensure the shipment arrives to FITSOK. FITSOK does not accept C.O.D. packages.
In most cases, refunds will be given in the same form of payment as the original method of payment. We will refund 100% of the purchase price minus the original shipping charges when issuing a refund. Refunds will only be given on items returned with a Fitsok issued return authorization number (RA#).